Terms of service

Effective November 4, 2026

These terms cover this page and the text messages Smith Straw sends. Using the page, calling us, or replying to one of our texts means you accept them.

Using this page

Everything here describes the work we do. It is not a quote and not a contract. A price is a price when it is written down for your property.

Text messages: what you are agreeing to

How you opt in. You opt in by contacting us first. If you call (251) 656-4220 and we can’t pick up, we text that number back to ask what you need. If you send a message through the “Text us” box, we text you back about it. We never text a number that did not contact us first, and we never buy, rent or import lists.

What we send. A reply when we miss your call, a reply to your message, messages about scheduling and your job, and one request for a review after the work is done. Service messages only. No promotions or marketing by text.

How often. Message frequency varies with what you contact us about. Most people get one or two messages about a single request.

What it costs. We don’t charge for messages. Message and data rates may apply from your carrier.

How to stop. Reply STOP to any message and you get one confirmation, then nothing further. Reply START to turn them back on. Reply HELP, or call (251) 656-4220, for help.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third party.

How we handle the rest of your information is in our privacy policy.

Quotes and the work

Sending the form or a message starts a conversation. It doesn’t book a job or commit either of us to anything. Price, quantity, delivery date and payment are whatever we agree for your property.

Contact

Smith Straw LLC · 21905 State Hwy 181, Fairhope, AL 36532 · (251) 656-4220